Accessibility Statement
Accessibility statement for nottinghamcitylibraries.co.uk
This website is run by Nottingham City Council. We want as many people as possible to be able to use this website. We aim for the web pages to meet the World Wide Web Consortium (W3C) ‘Web Accessibility Initiative’s Double-A’ standard consistently.
This website is designed to be as accessible to as many users as possible. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- some older PDF documents are not fully accessible to screen reader software
- our videos do not have captions (but transcripts can be requested)
- there’s a limit to how far you can magnify the map on our ‘Find a Library’ page
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
We’ll consider your request and get back to you in 10 days.
If you cannot view the map on our ‘Find a Library’ page, contact us for directions.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: Nottingham City Libraries by email enquiryline@nottinghamcity.gov.uk or call one of our libraries or Live Chat online
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting Nottingham City Council by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Find out how to contact us here.
Or to contact Nottingham City Libraries directly by email enquiryline@nottinghamcity.gov.uk or call one of our libraries or Live Chat online
Technical information about this website’s accessibility
Nottingham City Council and Nottingham City Libraries are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the ‘non-compliances’ listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
- most older PDF documents are not fully accessible to screen reader software
- our videos do not have captions (but transcripts can be requested)
- there’s a limit to how far you can magnify the map on our ‘Find a Library’ page
Non-compliance with the accessibility regulations
Some of our older PDFs and Word documents don’t meet accessibility standards. For example; they may not be structured so that they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2
Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
We plan to add text alternatives for all images by September 2021. When we publish new content we’ll make sure our use of images meets accessibility standards.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By June 2021, we plan to either fix these or replace them with accessible HTML pages.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
Live video
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
Preparation of this accessibility statement
This statement was prepared on 24 March 2021.
This website is tested monthly. The test was carried out by Silktide who regularly test a random selection of 75 pages.
You can read the most recent full accessibility test report by contacting us on enquiryline@nottinghamcity.gov.uk