Accessibility Statement

Accessibility Statement

This website is run by Nottingham City Council. We want as many people as possible to be able to use this website. We follow Government standards to ensure that everyone can use this site as easily as possible.

With new accessibility laws coming in 2020, Nottingham City Council strives to make public information accessible to all.

We aim for the web pages to meet the World Wide Web Consortium (W3C) ‘Web Accessibility Initiative’s Double-A’ standard consistently.

This website is designed to be as accessible to as many users as possible.

Making the website accessible to you

There are several ways to create a user-friendly website from your web browser.

Sight Problems

You may like to change the colours, font and text size of our website. The BBC My Web My Way have an easy to use guide detailing how to change these settings in your internet browser.

Our website is designed to promote the use of screen readers, such as Jaws and NVDA. If you have the software, you can access the majority of our website.

We also have a range of tools available to assist children with sight loss: 

  • Giant Print and Braille picture books at Hyson Green Library
  • Penpal to use with a special collection of dual language picture books at Hyson Green Library. Penpal provides an audio version, in a human voice, of the text when the pen touches each page. This can also be easily changed to read in different languages so is useful to parents or children with sight loss, children learning to read or children and families where English is not their first language

Hearing Problems

All our content is in plain English for ease of users. For any videos, we offer captions (CC) so hard of hearing residents can understand any public information.
If you are struggling with our website, please contact our accessibility team.

Reading Problems

You may like to change your fonts, text size and contrast colours. The BBC have an easy guide that can be found below.

Mobility Problems

You may like to change your keyboard and mouse setting to make the controls easier to use. You can alter your equipment by slowing down your mouse, using alternative software or altering the keyboard to your settings.
More mobility options can be found here.

Reporting Accessibility Problems

If you experience any problems in accessing any information on this website, please contact us and we will do our best to help.

Email us at

We are always looking to improve the accessibility of the website. Thank you for your feedback in this regard.

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for monitoring accessibility standards. If you are not happy with our response to your complaint, you can contact the service here.

Technical Information

Nottingham City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

How we test this website

This website is tested weekly. The test is carried out Sitemorse.
We tested our main website platform, available at

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