FAQs & Live Chat


From 12 April the majority of our libraries will re-open, we still have safety measures in place, including temporary opening hours, face coverings indoors and Track & Trace | See our dedicated page for the latest information on facilities, including Click & Collect and PC & printing services

Read our Coronavirus updates >>

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Frequently Asked Questions

We have a range of FAQs that we’ve created based on customer queries. It has an easy search function to help you find information.

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Live Chat

With a team on hand we’re ready to help you with all your queries – just ask us with our Live Chat facility with local staff available Monday – Friday (9am – 5pm) and our amazing back up that stay online 24/7.


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